Job Detail

Job Description

The Regional Manager is a mid-senior level role that supports a large and geographically spread team to maximize the effectiveness of our retail and customer-facing footprint across shops, the field, and online channels to provide impact to over 1 million farm families in Kenya. You will report directly to the Deputy Director and manage 170+ staff, collaborating with multiple departments to set team goals, implement data-driven strategies, and manage daily operations to achieve targets.

• Manage daily operations of 50+ shops and tree nurseries to hit their sales targets while optimizing for inventory, costs, individual product performance, and monitoring compliance and controls.
• Manage a 150+ Field Sales Team to achieve results by using training, performance management, communication, hiring, work prioritization, and sustainability as important levers for success.
• Support cross-cutting department projects and collaborate with external teams to design and implement a variety of customer experience enhancement projects.
• Set short and medium-term strategies for your region while providing input into long-term decision-making.

Qualifications

• A Bachelor's degree with at least 5 years of relevant experience managing comparable scope and complexity.
• Experience managing 20+ retail or field-based outlets, with a experience hitting sales targets, optimizing inventory and cost efficiency, and ensuring compliance with operational controls.
• Led and managed large, geographically dispersed field teams (100+), with expertise in performance management, coaching, and field team sustainability.
• Set and implemented regional plans, while contributing to long-term organizational decision-making and growth.
• Experience analyzing product and sales performance, tracking KPIs, and implementing improvements to boost revenue and product effectiveness.
• Experience working across departments (e.g., customer experience, marketing, product) to design and implement customer-focused initiatives and operational enhancements.
• Managed change in growth-stage environments, with a strong understanding of sustainability and customer service in retail, agriculture, or distribution sectors.

Application Guidelines

When reviewing your resume, we’re particularly interested in understanding your experience in the following areas. (Feel free to list these under itemized headings to help us get an even clearer picture of your experience.):

• Describe your experience managing day-to-day operations across multiple sites or field locations: How many sites or field units were you overseeing? What systems or processes did you put in place to optimize performance (e.g., inventory, cost control, compliance)? What results did you achieve?
• Share your experience leading large field-based or sales teams: How many team members did you oversee? What strategies did you use to drive performance, develop talent, and sustain motivation? How did you measure success?
• Tell us about a time you designed or implemented a project that improved customer experience or service delivery: What was your role in the initiative? How did you engage cross-functional teams (e.g., product, marketing, customer support)? What challenges did you face, and how did you measure the impact of the project?