Job Detail

Job Description

Reporting to the ICT Manager, you will be responsible for assisting in driving the Sacco’s E-Business through expansion of the SACCO’s E-banking channel network. Ensuring smooth functioning of E-banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization. Aim to attain 99.9% channel availability.

Key Tasks and Responsibilities

• Ensuring the smooth operation of all E-Channels in the Society.
• Maintain service availability of 99%.
• Coordinate and participate in the QA testing process; work with programmers and System.
• Administrators to analyze and resolve issues.
• Analyzing reported downtime on alternate channels and suggesting ways to minimize them with the aim of improving operational efficiencies.
• Responsible for coordination of BCP set-up for E-Channels.
• Transform E-banking channels as a revenue generator for the SACCO.
• Assist in the development and implementation of new E-banking channel products and services.
• Conduct channel comparison with competitors offering services, promotions and special offerings on E-channels and update Business Managers.
• Take proactive measures to help protect E-banking systems.
• Maintaining documentation of systems under your custody. Ensure adequate training is provided to users and can clearly understand the benefits of system/process change.
• Seek appropriate approvals & work in unison with users / project sponsors, to gain buy-in on the project.
• Coordinate with business users to conduct system acceptance test prior to release on production of new E-channels.
• Ensure proper system release processes are adopted and are duly signed off by concerned business managers.

Routine Maintenance (40%)

• Provide level 2 support to Help Desk Support Assistant and Shared Services team.
• Report monthly on service levels including but not limited to failed transactions, incidences, downtimes, and system changes.

Other (10%)

• The post-holder may under the direction of the ICT Manager assist with the implementation
  of ICT related projects.

Qualifications
Academic & Professional Qualifications

• Bachelor’s Degree in a business or ICT-related field.
• Desired professional certifications – Certified Information Systems Security Professional (CISSP) or (Certified Information Security Manager) CISM.

Work Experience & Skills

• Minimum of 5 years’ experience in an e-commerce environment, with prior experience in E Business Support.
• Knowledge and experience in ICT technology platforms across the IT domains.
• Knowledge and experience in both REST and SOAP API architectures.
• Knowledge and experience in programming and scripting using Python and SQL.
• Knowledge and experience in web development (full stack developer), from front-end languages and framework: HTML5, CSS3, to backend (By using Python, ASP, JavaScript, C#, etc).
• Exceptional time management skills: ability to organize, prioritize, and manage multiple projects with overlapping goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced business
  Superior verbal and written communication skills, copywriting skills are a plus.

Qualified applicants should apply on or before 5:00pm on Thursday, 11th August 2022 using the link provided in the Society’s website.

Only Shortlisted Candidates will be contacted.

To Apply:
https://stima-sacco.com/careers/