Job Detail

This position will be based at the Group’s Head Office in Madison House and will report to the Group Head of ICT.  The role will be responsible for leading the Life Assurance technical team in managing and supporting business systems including projects, solutions enhancement, and support issues related to the Life Assurance Business.

• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes and Procedures with respect to systems support and IT Service Management.
• Leading the Life Assurance technical team in managing and supporting business systems including solutions enhancement and support issues related to Life Assurance.
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints.
• Ensuring alignment of the Life Assurance technical team towards the company strategy such as greater reach, industry competitiveness, and overall profitability.
• Managing integrations across various platforms with the Life Assurance core systems: Including analytics platforms, financial systems, communication systems (SMS and Email).
• Identifying and executing ICT-based solutions for enhancing efficiencies across different processes.
• Leading the weekly service review meetings to monitor progress on projects, initiatives and issues resolution within the Life Assurance department.
• Escalate any major risks that relate to either an individual process or the entire portfolio to the Head of Information Technology.
• Prepare monthly reports to the Head of Information Technology on the performance of the entire portfolio of systems supporting the Life Assurance subsidiary.
• Contribute to the company’s knowledge and expertise with respect to service management.

Qualifications, Experience and Personal Attributes

• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years’ experience with 2 years in a senior software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions.
• Good understanding of the BFSI Industry (Banking, Financial Services and Insurance) and how Information Technology contributes to the success of financial institutions.
• A high level of oral and written communication skills in order to communicate effectively with executives, senior managers, colleagues and other stakeholders.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• ITIL Service Level Management certification is an added advantage.

Applications including copies of the latest CV should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke to be received by Monday, 27^th February 2023.