Job Detail

Home / Job Detail

Customer Experience and Admin Assistant - Username Investment

Date Posted: Aug 21, 2023
Login to View Salary

Job Detail

  • Location:
    Nairobi, Nairobi, Kenya
  • Company:
    Username Investment
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
    1
  • Experience:
    2 Years
  • Gender:
    No Preference
  • Degree:
    Diploma
  • Apply Before:
    Aug 25, 2023
  • Days Remaining:
    -989
Email to Friend Add to Favourite Report Abuse

Share:

Facebook Twitter Linkedin Whatsapp

Job Description

  • Proper handling of front office roles and ensure First Class Customer Experience at all times.
  • Timely escalation rate of customer enquiries and complains to relevant persons and ensure closure.
  • Share product knowledge to customers.
  • Conduct after sales surveys and compiling of reports/complaints/recommendations to help the company improve customer experience.
  • Contact clients who visit our branches to find out the level of service and share reports.
  • Accurately track and keep an eye on the progress of every client document being handled.
  • Support and coordination of all company events.
  • Maintain customer records.
  •  Oversee and support staff with all administrative procedures.
  • Report on the daily running/operations of the front office.
  • Filing of both physical and digital documentation.
  • Liaise and communicate with the customers who win gifts, vouchers or raffles from the company.
  • Monitor and control expenses related to the front desk operations, ensuring adherence to budgetary guidelines.

Requirements:

  • Minimum education level: Diploma in a related course i.e Customer Care/Marketing/Sales from a reputable institution.
  • At least two years’ proven experience as an administrative or Customer Experience assistant
  • High degree of accuracy and attention to detail when handling company and clients’ documents.
  • Strong analytical, planning, communication and interpersonal abilities.
  • Highly motivated and enthusiastic to maintain great services for both internal and external clients.
  • Strong organizational skills with the ability to multi-task
  • Team player.
  • Proficiency in computer skills.

To Apply:
https://www.usernameproperties.com/careers/view/id/29/slug/customer-experience-and-admin-assistant

Benefits

  • Kshs. 30,000 - Kshs. 45,000

Job is expired

Company Overview

Username Investment
Nairobi, Nairobi, Kenya
0 Current Jobs Openings

Username Investment Limited is the leading Kenyan real-estate development and Investment Company.Our properties are in various locations such as Kangundo Road, Ngong, Athi River, Matuu, Konza, Tinga, Naivasha, Nakuru, Ipolosat, Matuu, Athi River and... Read More

Related Jobs

Google Map

Quick Links
Jobs By Functional Area
Jobs By Industry
Contact Us
Nairobi Kenya

Happy to contact you via our official numbers below.

0708468400
0708468444
Copyright © 2026 Covenant ® Executives. All Rights Reserved.