Job Detail

Job Description

Our client is seeking an experienced, analytical and results-driven Credit Controller to manage credit risk, monitor customer accounts, oversee debt collection and improve cash flow through effective credit control procedures. The successful candidate will ensure timely payments, maintain accurate accounts receivable records and build professional relationships with customers while minimising overdue balances and bad debts.

Key Responsibilities

• Monitor customer accounts and ensure timely collection of outstanding payments.
• Review accounts receivable ageing reports and follow up on overdue invoices.
• Contact customers to resolve payment delays, clarify account balances and agree on payment arrangements.
• Assess customer creditworthiness and recommend appropriate credit limits and payment terms.
• Ensure credit policies and procedures are consistently implemented.
• Reconcile customer accounts and investigate payment discrepancies, disputed invoices and unapplied receipts.
• Prepare regular reports on outstanding debts, collection performance, overdue accounts and credit exposure.
• Collaborate with sales, finance and customer service teams to resolve billing and payment issues.
• Maintain accurate records of collection activities, customer communications and payment commitments.
• Escalate high-risk accounts and recommend appropriate recovery measures in line with company policy.
• Support month-end closing, accounts receivable reconciliations and bad-debt assessments.
• Identify opportunities to strengthen credit control processes and improve cash flow.

Qualifications and Requirements

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration or a related field.
• CPA(K), ACCA or an equivalent accounting qualification will be an advantage.
• Minimum of 5 years’ relevant experience in credit control, accounts receivable or debt collection.
• Strong knowledge of credit management, debt recovery procedures, account reconciliations and receivables ageing.
• Proficiency in accounting software, ERP systems and Microsoft Excel.
• Excellent negotiation, communication and customer relationship management skills.
• Strong analytical skills, attention to detail and ability to assess credit risk.
• High levels of integrity, professionalism and confidentiality.
• Ability to manage multiple customer accounts, meet collection targets and work effectively under pressure.